Privacy policy

Last updated: September 26, 2026

At Elarvée, a trading name of LUNVERO LTD, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and share your personal information when you visit or make a purchase through our website.

1. Who We Are

Legal Business Name: LUNVERO LTD
Trading / Brand Name: Elarvée
Company Number: 17479088

Business Address:
Office 21303
182–184 High Street North
East Ham, E6 2JA
United Kingdom

Email: nikobenzo555@gmail.com
Phone: +44 7460 001375

For the purposes of applicable data protection legislation, LUNVERO LTD is responsible for the processing of your personal information in connection with our website and services.

2. Information We Collect

Depending on how you interact with our website, we may collect:

  • Your name

  • Billing and delivery address

  • Email address

  • Telephone number

  • Payment and transaction information

  • Order details and purchase history

  • Information you provide when contacting customer support

  • Account information, if you create an account

  • Device and browser information

  • IP address and general website usage information

  • Information collected through cookies and similar technologies

We do not need or intentionally collect sensitive personal information unless it is necessary and permitted by applicable law.

3. How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders

  • Arrange delivery of your purchases

  • Process payments and refunds

  • Provide customer support

  • Communicate with you about your orders

  • Respond to enquiries

  • Maintain and improve our website

  • Prevent fraud, abuse, and security issues

  • Maintain business and transaction records

  • Comply with legal and regulatory obligations

  • Send marketing communications where you have provided the required consent or where otherwise permitted by law

4. Our Lawful Bases

Where applicable, we process your personal information under one or more lawful bases, including:

Contract: Where processing is necessary to process your order or provide services you have requested.

Legal obligation: Where we are required to process or retain information to comply with legal, accounting, tax, or regulatory requirements.

Legitimate interests: Where processing is necessary for legitimate business purposes, such as website security, fraud prevention, customer service, and improving our services, provided that these interests do not override your rights.

Consent: Where we ask for your consent, such as for certain marketing or non-essential cookies. You may withdraw consent where consent is the lawful basis for processing.

5. Payments

Payments made through our website may be processed by third-party payment providers.

We do not normally have access to your complete payment card details. Payment providers process payment information according to their own privacy policies and security requirements.

6. Sharing Your Information

We may share relevant personal information with trusted service providers where necessary to operate our business, including:

  • Shopify and website service providers

  • Payment processors

  • Shipping and delivery providers

  • Order fulfilment and logistics providers

  • Customer support and communication providers

  • IT, security, analytics, and technology providers

  • Professional advisers where necessary

  • Government authorities or law enforcement where legally required

We only share information where there is a legitimate reason to do so and, where required, an appropriate legal basis.

7. International Data Transfers

Because Elarvée serves customers internationally and may use service providers or fulfilment partners located outside the United Kingdom, your personal information may sometimes be transferred or processed outside the UK.

Where applicable, we take appropriate steps to ensure that international transfers are handled in accordance with applicable data protection requirements.

8. Shipping and Fulfilment

Depending on the product and destination, orders placed through Elarvée may be processed or dispatched from our fulfilment location in Pakistan.

Where necessary to fulfil your order, relevant information such as your name, delivery address, telephone number, and order details may be shared with the appropriate fulfilment or delivery provider.

9. Cookies

Our website uses cookies and similar technologies to operate the website, remember preferences, understand website usage, improve performance, and where permitted, support marketing activities.

Some cookies are necessary for the website to function and cannot be disabled through our systems.

Where required, we will ask for your consent before using non-essential cookies.

You can manage cookies through your browser settings and any cookie-management tools provided on our website.

10. Marketing Communications

If you subscribe to receive marketing communications from us, we may use your email address to send information about products, offers, promotions, or updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication or by contacting us.

Unsubscribing from marketing communications will not affect transactional communications relating to your orders.

11. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and complying with legal, accounting, and tax obligations.

When information is no longer required, we will securely delete it or anonymise it where appropriate.

The exact retention period may vary depending on the type of information and the reason it is being retained.

12. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

13. Your Data Protection Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to your personal information

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal information in certain circumstances

  • Request restriction of processing in certain circumstances

  • Object to certain types of processing

  • Request data portability where applicable

  • Withdraw consent where processing is based on consent

  • Lodge a complaint with the relevant data protection authority

Some rights are subject to legal conditions and exemptions.

To exercise your rights, please contact us using the details below.

14. Children's Privacy

Our website is not intended to knowingly collect personal information from children who are not legally able to provide it.

If you believe that a child has provided us with personal information without appropriate permission, please contact us so that we can review and, where appropriate, delete the information.

15. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policies of those websites before providing them with personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or legal requirements.

The updated version will be published on this page with a revised “Last updated” date.

We recommend reviewing this page periodically.

17. Contact Us

If you have questions about this Privacy Policy, want to exercise a data protection right, or have a concern about how we handle your information, please contact us:

Elarvée
Trading name of LUNVERO LTD
Company Number: 17479088

Email: nikobenzo555@gmail.com
Phone: +44 7460 001375

Business Address:
Office 21303
182–184 High Street North
East Ham, E6 2JA
United Kingdom

18. Complaints

If you are unhappy with how we have handled your personal information, please contact us first so that we can investigate your concern.

You may also have the right to complain to the UK Information Commissioner's Office (ICO) or another relevant data protection authority.

For more information about your data protection rights and making a complaint, please visit the ICO's website.