Refund policy

Last updated: September 26, 2026

At Elarvée, a trading name of LUNVERO LTD, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible for a return or refund in accordance with the terms below.

1. Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The item must be returned with its original packaging and any included accessories.

  • The item must not be damaged, altered, or used beyond what is reasonably necessary to inspect it.

  • You must provide your order number and details of the item you wish to return.

Certain products may be excluded from return where permitted by applicable law, including items that are personalised, made to order, or otherwise not suitable for return due to their nature.

2. How to Request a Return

Before sending anything back, please contact us at:

Email: nikobenzo555@gmail.com
Phone: +44 7460 001375

Please do not send an item to the business address listed on our website unless our customer service team has specifically instructed you to do so.

Once your return request is approved, we will provide the appropriate return instructions.

3. Return Shipping

Unless the item is faulty, damaged, incorrect, or otherwise covered by applicable consumer protection law, the customer is responsible for the cost of returning an unwanted item.

We recommend using a tracked shipping service when returning an item. We cannot guarantee receipt of an item that is lost in transit without tracking or proof of postage.

4. Damaged, Faulty or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs or video showing the damage or problem

  • Photographs of the packaging where relevant

We will review the issue and, where appropriate, offer a replacement, repair, refund, or another suitable remedy in accordance with applicable law.

5. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method.

Refund processing times may vary depending on your payment provider or bank.

Original standard shipping charges may be refundable where required by applicable law. Additional charges for upgraded or express delivery may not be refundable where permitted by law.

6. Exchanges

If you would like to exchange an item, please contact us before returning it. Exchanges are subject to product availability.

Where an exchange is unavailable, we may offer a refund or another appropriate solution.

7. International Orders

Elarvée accepts orders from customers internationally. Orders may be fulfilled and dispatched from our international fulfillment location in Pakistan depending on the product and destination.

For international returns, customers may be responsible for return shipping costs unless the item is faulty, damaged, incorrect, or applicable law provides otherwise.

Customers are responsible for complying with any applicable customs or import requirements when returning goods internationally.

8. Your Legal Rights

Nothing in this policy is intended to limit or exclude any rights you may have under applicable consumer protection laws.

If you are a consumer in the United Kingdom or another jurisdiction with mandatory consumer protection rights, those rights continue to apply regardless of the terms of this policy.

9. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Elarvée
Trading name of LUNVERO LTD
Company Number: 17479088

Email: nikobenzo555@gmail.com
Phone: +44 7460 001375

Business Address:
Office 21303
182–184 High Street North
East Ham, E6 2JA
United Kingdom